One of many worst issues to occur on Christmas morning is downloading updates and charging batteries. Undoubtedly even worse although is downloading an replace that then bricks your system earlier than you’ll be able to even use it. This apparently occurred to numerous customers final week, which Meta has responded by providing new gadgets and Horizon Retailer credit score.
In response to mass consumer stories that flooded Reddit on December twenty fifth, some new Quest homeowners encountered a important error after being compelled to use the most recent replace, with an error message stating “Your system is corrupt. It could possibly’t be trusted.” From there, there was no means of resetting the headset, successfully bricking the system.
The difficulty seems to have been brought on by making use of Quest’s newest v72 replace, which the corporate launched earlier this month. Person stories point out it has affected new, however alsoold headsets that haven’t been up to date shortly.
Right here’s what Meta says in a consumer assist thread addressing the problem:
“We’ve found a software program replace difficulty that precipitated some Quest 2/3/3S headsets to be unresponsive and unable to start out up accurately. We’re actively engaged on resolving the problem for all customers, however most often, you at the moment are in a position to make use of your system usually.”
Person stories instructed solely a fraction of recent headsets responded this fashion, though following a pause by Meta to tug its newest firmware replace, new customers at the moment are probably within the clear if they nonetheless haven’t arrange a brand new Quest. And for these with bricked headsets, Meta is sending out substitute items with some Horizon Retailer credit score to clean issues over.
“We’re conscious {that a} restricted variety of Quest 3S gadgets are experiencing a software program replace difficulty that’s inflicting headsets to be unresponsive and unable as well up correctly,” the corporate says in a ‘Subsequent Steps’ thread for Quest 3S customers. “In case your system is affected by the problem, we’ll ship you a substitute Quest system for gratis to you. We’ll additionally difficulty you Horizon Retailer credit score as a token of our dedication to supporting you.”
Whereas Meta was fast to reply, the harm was already carried out, prompting some to return defective headsets to shops and hope their subsequent system wasn’t troubled with the identical difficulty. Some customers, resembling Reddit poster ‘Bodily-Slip5049’, says it ruined their son’s Christmas.
“I purchased a by no means earlier than used second hand Quest 2 from eBay as a Christmas current for my 9 12 months outdated son. He opened it Christmas morning, began it, and was compelled to replace it,” Bodily-Slip5049 stories. “Having by no means used a VR headset earlier than, I attempted to reset it after following Meta’s personal directions. Now it’s hard-bricked. It’s been turned on for simply 5 minutes in its total 2-year life. My son spent 3 months ready to play this however couldn’t use it when it got here to the large day. He spent half of Christmas day crying and upset.”
Moreover, customers are reporting that Meta is providing these with out-of-warranty headsets, resembling Quest 2, with refurbished items to associate with retailer credit score.
We’re following the after results of this intently. Tell us within the feedback beneath for those who’ve been affected, and what steps Meta is taking to resolve the problem.
